Community Guidelines - Client

We're passionate about creating a platform where people with work to be done meet people ready to work. As Fixeo continues to grow it's important that the community follows guidelines that reflect our values and standards of behaviour. We aim to enforce these guidelines so that we can maintain transparency and provide a flawless experience.

Fixeo aims to provide a reliable, safe and successful environment and we ask for your cooperation and timely response to the Fixeo team. If you suspect a member has violated any Community Guidelines, please report it to Fixeo ASAP. Use the Contact Us feature located under settings in the mobile application.

This document will continue to change as we grow and continue to think about what's best for the Fixeo community.

Fixeo takes breaches of the Community Guidelines seriously. If our team receives reports that you have breached any of the Guidelines below, we may take action to remove any content, Posted Job or Offer You have submitted to the Fixeo Service or cancel or suspend Your account and/or any Job Contracts.

Fixeo Job posting guidelines

The Fixeo marketplace helps you get things done in your home, office and garden. To create a safe, respectful and rewarding environment, we need you to follow the Guidelines below:

  1. Jobs must be legal
  2. No escort or adult services
  3. Clear scope, time and budget required
  4. Jobs-based posts
  5. No advertising
  6. No alcohol-related Tasks

1. Publicly sharing private information

To maintain the integrity and authenticity of Fixeo, our members can only share private contact information once an offer is accepted via private messages.

To protect your safety and security, disclosure of private contact details or 3rd party links are not allowed to be shared in any public areas of the site including any comments and attachments. This includes, but is not limited to, business websites, Facebook, LinkedIn, Twitter, Instagram, personal emails, phone numbers, addresses or personal websites. This is for the purpose of your safety and privacy and to prevent spam.

2. Unacceptable behaviours

At Fixeo, courtesy, mutual respect and seeing things from another person's perspective are essential. We do not tolerate the following negative behaviours against other members of the Fixeo Community or Fixeo Staff:

  • 2.1 Hatred or violence
  • 2.2 Discrimination
  • 2.3 Harassment
  • 2.4 Illegal behaviours
  • 2.5 Trolling

3. Unsupported practices

At Fixeo, we're committed to bringing communities together. We do not support the following activities within our Fixeo community, as it jeopardise the creation of a fair, transparent and trustworthy environment:

  • 3.1 Fraudulent Fixeo reviews
  • 3.2 Artificially improving public profile
  • 3.3 Discussion forum
  • 3.4 Harvesting member information
  • 3.5 Lead generation
  • 3.6 Posting spam jobs

4. Pricing and payments

Use of the Service is generally free of charge, but we may charge a fee for use of specific current or future Service features that offer enhanced functionality or additional user benefits, including, for example, our Featured Posting service

  • 4.1 Payment with Cash, Cards and Digital Wallets

    All jobs must be remunerated via cash, credit/debit card or Apple/Google Pay depending on the Fixer’s ability to process using such means.

  • 4.2 No partial payments

    You are responsible for paying all applicable fees when they are due. If you fail to pay the relevant fees, without prejudice to any other right or remedy we may be entitled to under this Agreement or by law, we may limit your ability to use the applicable services. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms.

    Any offers made on your job should be for the full scope of the job. When you accept an offer, that is the final amount that you're obligated to pay and there are no additional fees. Jobs offering partial payment, including sales and commission-based jobs, are not permitted and will be moderated and/or removed.

When you invite Fixers to tender for a job through the Fixeo platform, we cannot and do not guarantee that you will receive any responses or that, if you do, any Fixer that does respond will be suitable or able to undertake that job. This is the case whether you use the Service functionality for posting jobs that we make available free of charge or our Featured Product service or, unless we explicitly confirm otherwise in writing, any other paid-for aspect of the Service. You are therefore not entitled to any refund if you do not receive any responses, or if you consider that any responses you have received are not suitable for your purposes.

5. Accountability for task outcomes

When you accept a Fixer’s offer on your job, you and the Fixer remain accountable for your behaviour on the Fixeo platform and the outcome of the job.

Your responsibilities include:

  • 5.1.The experience you provide for other members

    Clients must not repetitively provide poor experiences for other members of the Fixeo Community.

    We remind you that where Fixeo receives reports that you have breached any of these Guidelines, we may take action to remove any content or cancel or suspend your account and/or any task contracts.

6. Account Eligibility

Before you set up an account and get started on Fixeo, we need you to make sure you qualify for the below:

  • 6.1 18 years or older

    All members of the Fixeo community must be 18 years or older. This is a legal requirement as people under the age of 18 are not able to enter a legal contract with Fixeo. Fixeo reserves the right to request proof of age should this be necessary.

7. Account administration

To make Fixeo a genuine and authentic platform, we have below important information regarding accounts.

  • 7.1 No account transfers or Sharing

    Your account is your responsibility, and you must maintain control of it. It must not be shared with or transferred to another person as your account and reviews reflect your skills and abilities.

  • 7.2 No duplicate accounts

    Members may only have a single, active account on the platform. As your account reflects your reputation in the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member's history will be removed immediately. This means that all content posted by additional accounts will be removed and any associated task contracts will be cancelled.

  • 7.3 Cooperating with other members of the Fixeo Community and Fixeo Staff

    Where members of the Fixeo Community or Fixeo Staff reach out to request information, both Clients and Fixers are required to respond within a reasonable timeframe.

8. Identity on Fixeo

Fixeo is committed to building a safe community. This commitment is grounded in the principles of transparency and respect. To help foster trust in the community, all members are required to have a profile photo and name that accurately identifies them.

Fake/ miscellaneous photos & names are not permitted on the Fixeo platform. Members who do not have an accurate profile photo or name that meets Fixeo standards will be asked to change their details.

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